With so many free ways for your customers to contact you (email, web site, live chat, social media), is it really necessary to also offer them a toll-free phone number? Well, that depends. If the vast majority of your customers are local, the cost of a toll-free number may be hard to justify purely from a “toll-free” perspective. Read more.

Ferocious competition is more prevalent than ever for most small businesses. To stay afloat, you have to maximise your operation’s efficiency in the most cost effective way possible. One of the most affordable ways to do this is with a virtual assistant. The most robust of these systems will offer you a variety of options. You can forward your main office phone line to the system so that all of your inbound calls are answered by a virtual receptionist. Read more.