Ferocious competition is more prevalent than ever for most small businesses. To stay afloat, you have to maximise your operation’s efficiency in the most cost effective way possible. One of the most affordable ways to do this is with a virtual assistant. The most robust of these systems will offer you a variety of options. You can forward your main office phone line to the system so that all of your inbound calls are answered by a virtual receptionist.
You can also set it up so that you answer your phone lines as usual but in the event that your lines are busy or go unanswered, they are forwarded to your virtual assistant. The bottom line is that your calls are always answered professionally and promptly and your callers never get a busy signal. Not only will a virtual assistant improve the efficiency of your operations, it can also impact your sales as well.
We all know how important first impressions are and we also understand that you only get one shot at it. Many business owners fail to realise the importance of how their phones are answered. The caller immediately begins to make judgments about your company as soon as their call is answered (or not answered as the case may be). Those judgments definitely impact their interest and willingness to do business with you in the future.
Enhanced Customer Service
There’s nothing more frustrating to a caller than getting the run-around on a phone answering system and not being able to get the information that they need. People are very busy these days and they value their time very highly. When an existing customer calls your company with a problem, they want and expect it to be resolved quickly and efficiently.
Prospective New Customers
Imagine what happens when a prospective new customer calls your competitor and gets a busy signal or no answer, then calls your company and receives a warm, professional greeting. Who do you think they are going to want to do business with?
No More Interruptions
When you are on an important sales call with an existing or prospective new customer, interrupting the conversation to catch another call sends a clear signal to them that they are not important to you. Even though they may be polite and understanding, the message is clear and you have just created another obstacle to overcome.
Sales Agent Availability
Inbound sales calls can be routed directly to your sales agent during specific hours and then routed to a custom sales greeting for calls outside of those hours. Many sales agents want to get calls after your standard hours of operation and this will enable them to catch that call when it comes in after hours, or whenever you decide.
Virtual receptionists are without a doubt one of the simplest and least expensive solutions for giving your sales a little boost when you need it most, not to mention all of the other benefits that they provide.